Refund & Exchange
You can return the product you purchased within 14 days from the day you receive it within the conditions of return. If your request is accepted, your refund will be made by contacting you within 30 days. Please send your return request as an e-mail to satis@ikindustry.com.tr. For return transactions, you must inform us by e-mail. Shipping cost belongs to the buyer.
In order to return the product within the right of withdrawal, the invoice of the purchased product and all accessories must be shipped undamaged and complete. The product you returned is subject to some review for return confirmation. If the product does not meet the return conditions, it can be return back to your address.
Right of withdrawal does not apply in the following cases
· Goods or services whose price varies due to fluctuations in financial markets and not under the control of the vendor or provider
· Products prepared at the request of the consumer's wishes or personal needs
· Products assembled with consumer approval
· Damaged, deteriorated products during customer use
· Warranty paper opened, torn products,
· If the damaged packaging is delivered to you, check the products by opening the package with the cargo officer. If there is damage to product ask the officer to keep a record and do not receive the package.